Crystal-Clear Calling, Built for You
Get reliable VoIP service designed to keep your home or business connected.
VoIP Plan
$25.00
PER
MONTH
MONTH
Additional Extensions
$10/month
Installation Fee
$50
Get reliable VoIP service designed to keep your home or business connected.
Unlimited features & long distance for $25/month
From businesses to households, our VoIP service delivers dependable voice communication, crystal-clear call quality, and local support you can trust—powered by our reliable internet.
$250
$175
$110
$150
Questions?
CALL CCTC 325.348.3124Lifeline Assistance or can help qualified customers get phone service at a lower cost. This is a government program administered by the Public Utility Commission of Texas that helps eligible low-income households pay for basic telephone and broadband services.
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If your home phone service is provided over fiber, it requires electricity to work. During a power outage, your phone will not function without backup power, including the ability to call 911 emergency services.
Report telephone trouble during business hours: 325-348-3124
To report trouble while we are closed, please call 636-3333 and a repairman will return your call as soon as possible.
For many years, your home telephone would allow you to stay connected to emergency voice services during a power outage. However, if your residential voice telephone service is provided using fiber optics rather than the traditional copper based line, the residential voice telephone service requires backup battery power to continue functioning during an outage. To avoid a disruption of home voice service during an outage – and to maintain the ability to connect to 911 emergency services – Coleman County Telephone Cooperative, Inc. (CCTC) provides you with an 8 hour battery for the backup power for your residential voice telephone service at the time of the initial installation at no additional cost. You may extend your standby power by purchasing a 24 hour battery at approximately $200 or additional 8 hour batteries at approximately $80 each through CCTC.
The backup batteries for telephone modems provided by CCTC allow you to continue to use your home voice services during a power outage. Without a backup battery or alternate backup source such as a generator, customers with fiber based residential telephone service will not be able to make any calls, including emergency calls to 911. The only way to maintain the ability to use your telephone is by using some form of backup power.
Our backup battery does not provide power to any services other than voice. Home security systems, medical monitoring devices and other equipment will not run on a residential voice telephone backup battery.
As previously noted, an 8 hour backup battery has been provided by CCTC during the initial installation. However, the battery provided by our company may need to be replaced every two or three years or when the battery is no longer functioning.
CCTC provided replacement backup batteries –
Third Party provided spare backup batteries –
Backup batteries are expected to last at least 8 hours on standby power. The backup battery should give you at least 6 hours of talk time. If you feel that is not enough time, you may extend your standby power by purchasing from our company or a third party additional spare 8 hour batteries or a 24 hour battery.
Please follow the more detailed instructions included with your battery for proper use, storage and care of your battery to ensure that it will function as needed during a power outage. If you do not store your battery correctly, it may shorten its useful life. Environmental factors such as temperature can shorten your battery’s useful life. We recommend that you store your battery above 41°F and below 104°F. These batteries are usually not rechargeable. They will not last forever and should be replaced every 2 to 3 years, or when the indicator light for the battery shows that it is low or out of charge. You should also periodically, as described in the instructions included with your battery, remove and test your battery to verify both the operation of the backup battery and its condition.
You may pay in person, by mail, online or by calling our office to make arrangements.
In Person
In Office or Drive-Through
Monday-Friday, 8:00 a.m.-5:00 p.m.
206 N. 2nd Street
Santa Anna, TX 76878
By Mail
Coleman County Telephone Cooperative, Inc.
P.O. Box 608
Santa Anna, TX 76878
Online
325-348-3124 