Privacy Policy

November 2011

Coleman County Telephone Cooperative, Inc. 

Privacy Policy

Coleman County Telephone Cooperative, Inc. (“Coleman County Telephone” or “Company”) is committed to protecting its customers’ privacy. Please review this Privacy Policy to better understand how Coleman County Telephone collects information, how that information is used, and your options as to the collection and use of information. This Privacy Policy is applicable to Coleman County Telephone’s customers and to visitors of Coleman County Telephone’s website and is intended to provide information regarding the company’s methods for collection and use of information.

What types of information does Coleman County Telephone collect?

Whether you are communicating with Coleman County Telephone or using a Coleman County Telephone service, Coleman County Telephone may collect two types of information: personal information and non-personal information. “Personal information” refers to information that is particular to you, such as, your name, address, phone number, fax number, and e-mail address. “Non-personal information” refers to information that does not by itself identify a specific individual. This information includes websites visited, network traffic data, services and features used or call record details.

How do we collect information from you?

Coleman County Telephone may collect information from you through communications such as via the web, or by phone, email or mail delivery, or through the services provided to you as the customer. You may visit our site without divulging any personal information; however, there are areas of this site that might require personal information in order to contact the company directly, specifically, when registering e-mails, obtaining remote access, and contacting online technical support. Information may be collected in the following ways:

Browsing our site -IP addresses may be collected for the purposes of system administration, to gather broad demographic information, and to monitor the level of activity on our site.

-Information may be collected regarding the referring URL, which browser you used to come to our site, and the pages of our site that you viewed during your visit and any search terms entered on our site.

-E-mails may be sent by the customer to Coleman County Telephone on this website. Coleman County Telephone may retain the information in any e-mail that you send to us, such as your name, e-mail, address, or telephone number.

Broadband Internet Service

-Coleman County Telephone may monitor the network and take measurements of network performance and the performance of your Internet connection to improve the customer’s, or Coleman County Telephone’s, overall service levels. -during communications with the company for service support, we may also access information about your customer premise equipment such as computers and wireless modem devices or other device settings to provide customized technical support or to install specific applications or services for your use. -Coleman County Telephone reserves the right to access broadband traffic from individual accounts for the purposes of general maintenance and management of the network, as well as upon request by law enforcement officials.

Provision of Information by Third Parties

-Coleman County Telephone may obtain credit information about you from third parties when you purchase products or services from Coleman County Telephone.

How is your personal information used?

Coleman County Telephone uses your information in connection with delivering its products and services to you. The company may also use the information supplied in order to personalize portions of your service. Some of these personalized services are made available directly by the company, while others may be offered by its content partners. In addition, Coleman County Telephone analyzes and evaluates customer preferences, comments, and criticisms of its offerings in order to make improvements to the present and future versions of the individual service.

Coleman County Telephone may use personal information it collects to provide you with information or samples that you have requested. In addition, we may use the non-personal information we collect to provide you with a better service experience in the future. The company does not rent, sell or trade your private information to any non-affiliated third party.

With whom do we share your information? Unless you request otherwise, we may share certain personal or non-personal information with our affiliated companies with whom we have established business relationships. Coleman County Telephone will never willfully disclose individually identifiable information about its customers to a third party without first receiving that customer’s permission unless the company believes in good faith that the law requires it, or to protect the rights or property of Coleman County Telephone.

How does Coleman County Telephone protect your personal information?

Coleman County Telephone takes reasonable precautions to protect your personal information against unauthorized access by requiring employees to use secured access authentication and November 2011 passwords to obtain customer information and by storing electronic file information on a secure server, which is accessible only by authorized personnel.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure and we will not be held liable should a third party illegally obtain your personal information via Internet transmission. While we have made significant efforts to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

Coleman County Telephone takes special care to protect the safety and privacy of young people using its services. The company does not knowingly collect information about children. Coleman County Telephone believes that children should get their parents’ consent before giving out any personal information. The company encourages parents and legal guardians to participate in their child’s experience using the company’s services. Children should always ask a parent for permission before sending personal information to Coleman County Telephone.

How does the customer provide consent?

By using Coleman County Telephone’s services, you agree with our Privacy Policy and our practices and procedures contained herein regarding the collection and sharing of your information. To opt out of the sharing of your information for marketing purposes, please contact the company.

How often are changes made to the Privacy Policy and how will you learn of the changes?

Coleman County Telephone reserves the right to change, modify or update this Privacy Policy at any time without notice. In the event of any modification, we will post the changes in this Privacy Policy so that you will always know what information we are gathering and how we might use that information. However if such changes are material, we will either announce the change on the home page of the site or take such other action as we deem appropriate under the circumstances. Accordingly, you should periodically visit this page to determine the current Privacy Policy to which you are bound.mments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.