Home Phone Service

$19.50 per month

Business Phone Service

$20.50 per month

Call Features:

  • Automatic Call Back
    Permits the customer to have the system redial the last outgoing telephone number dialed from his/her line. If the redialed telephone number is busy, the Cooperative’s equipment will monitor the line for a maximum of thirty (30) minutes beginning with the customer’s activation of this feature in an attempt to establish the call. If during this queuing process the called line becomes idle, the customer is notified, via a distinctive ring, that the network is ready to place the call. When the customer picks up the telephone, the call will automatically be placed. Monthly Rate: $3, Connection $5
  • Automatic Recall
    This feature enables a customer to place a call to the telephone number associated with the more recent call received, whether or not the call was answered or the number is known. It provides the subscriber with the directory number, date and time of call. Monthly Rate: FREE! Connection FREE! (residential customers only)
  • Call Forwarding
    This feature means your phone can transfer incoming calls to another number of your choice. Great for the business person who wants to catch after-hours business calls at home, or for anyone who doesn’t want to miss an important call. Monthly Rate: FREE! Connection FREE! (residential customers only)
  • Call Tracing
    Call trace enables the customer to initiate an automatic trace of the last completed incoming call. $8 Per Call, Connection $5
  • Call Waiting
    This features alerts you if you have an incoming call while you are already on the line. You may then put the first party on hold while you catch your second call. Monthly Rate: FREE! Connection FREE! (residential customers only)
  • Selective Call Acceptance/Rejection
    Provides the customer the ability to screen incoming calls by creating a directory of specified numbers to accept or reject calls from. Monthly Rate: $2, Connection $5
  • Selective Call Forwarding
    Allows the customer to transfer selected calls only to another number. Monthly Rate: $2, Connection $5
  • Selective Ring/Call Waiting
    Provides a distinctive ringing pattern for specified numbers. Monthly Rate: $2.50, Connection $5
  • Speed Calling 8
    Call up to 8 of your most frequently dialed numbers by dialing a single one-digit code. This includes long-distance and DDD numbers. Monthly Rate: $2.50, Connection $5
  • Speed Calling 30
    Call up to 30 of your most frequently dialed numbers by dialing a single one-digit code. This includes long-distance and DDD numbers. Monthly Rate: $3.50, Connection $5
  • Three-way Calling
    Monthly Rate: $2.50, Connection $5
  • Teen Service
    Provides the customer with the ability to add a second directory number to an existing telephone line. Each telephone number assigned to a line with a unique ring pattern. Monthly Rate: $3, Connection $5
  • Caller ID in Your Area
    Caller ID lets you know who is calling before you pick up. Call Number delivery, Caller Name, or Caller Name and Number delivery allows you the see the date, time, phone number and name of most direct dialed local calls and some long distance calls, letting you choose whether or not to answer! Anonymous Call Rejection (automatic rejection of all calls marked anonymous or blocked) is also available with this feature.
  • Call Number Delivery
    Monthly Rate: $3.95, Connection $5
  • Calling Name and Number Delivery
    Monthly Rate: $4.95, Connection $5
  • Other Monthly Rates
    Wire Maintenance Fee. Monthly Rate: $2

Lifeline or Lite Up Texas Services

Do you need a phone? Are you having trouble paying your telephone bills? If so, you may be eligible to take advantage of a special program that help reduce the cost of phone service.

Lifeline Assistance or Lite Up Texas can help qualified customers get phone service at a lower cost. This is a public program implemented by local telephone companies that help eligible households pay for basic telephone services.

You may be qualified if your household income is no more than 150 percent of the federal poverty income guidelines or if you participate in any of the following programs:

  • Medicaid
  • Supplemental Security Income (SSI)
  • Low-Income Home Energy Assistance Program (LIHEAP)
  • Federal Public Housing Assistance (Section 8)
  • Food Stamps
  • Temporary Assistance to Needy Families (TANF)
  • National School Lunch Free Lunch Program (NSL)
  • Bureau of Indian Affairs Program (Tribal TANF, Head Start Subsidy, NSL)

Lifeline Assistance will help qualified customers who already have telephone service save a significant amount of money on their monthly phone bills.

Also, consumers can voluntarily forego pre-subscribed long distance telephone service by requesting toll-blocking, a service that prevents toll calls (such as long distance) from being made and prevents these consumers from paying hefty service deposits. Customers using this service can still use pre-paid calling cards or dial-around services to place long-distance calls from their homes.

For more information, or to find out if you qualify for the programs, call CCTC at 325-348-3124, Lite Up Texas at 1-866-454-8387, or the Federal Communications Commission at 1-888-CALL-FCC. You may also visit the “Lifeline Across America” Web site www.lifeline.gov.

Backup Power Notice 1/1/2019

Backup Power for Residential Voice Telephone Services during Power Outages:

For many years, your home telephone would allow you to stay connected to emergency voice services during a power outage. However, if your residential voice telephone service is provided using fiber optics rather than the traditional copper based line, the residential voice telephone service requires backup battery power to continue functioning during an outage. To avoid a disruption of home voice service during an outage – and to maintain the ability to connect to 911 emergency services – Coleman County Telephone Cooperative, Inc. (CCTC) provides you with an 8 hour battery for the backup power for your residential voice telephone service at the time of the initial installation at no additional cost. You may extend your standby power by purchasing a 24 hour battery at approximately $200 or additional 8 hour batteries at approximately $80 each through CCTC.

What Your Battery Can – and Can’t – Do for You:

The backup batteries for telephone modems provided by CCTC allow you to continue to use your home voice services during a power outage. Without a backup battery or alternate backup source such as a generator, customers with fiber based residential telephone service will not be able to make any calls, including emergency calls to 911. The only way to maintain the ability to use your telephone is by using some form of backup power.

Our backup battery does not provide power to any services other than voice. Home security systems, medical monitoring devices and other equipment will not run on a residential voice telephone backup battery.

Replacement Options:

As previously noted, an 8 hour backup battery has been provided by CCTC during the initial installation. However, the battery provided by our company may need to be replaced every two or three years or when the battery is no longer functioning.

CCTC provided replacement backup batteries –

  • CCTC will provide and install, at no cost to you, a replacement 8 hour backup battery, upon appointment, when it becomes known that the battery needs to be replaced.
  • Additional spare backup batteries to be stored in your home may be purchased from our company.
  • If you have any questions or want to purchase additional backup batteries through us, please call 325-348-3124 for a price quote.

Third Party provided spare backup batteries –

  • You can also purchase additional spare backup batteries to keep on hand in your home through many of your local retailers such as Best Buy or on-line. Please contact our company, and we will gladly provide you with the information you need about the type of modem that you have to ensure that you purchase a battery model that matches your modem.

Expected Backup Power Duration:

Backup batteries are expected to last at least 8 hours on standby power. The backup battery should give you at least 6 hours of talk time. If you feel that is not enough time, you may extend your standby power by purchasing from our company or a third party additional spare 8 hour batteries or a 24 hour battery.

Instructions for Proper Care and Use of Your Battery: 

Please follow the more detailed instructions included with your battery for proper use, storage and care of your battery to ensure that it will function as needed during a power outage. If you do not store your battery correctly, it may shorten its useful life. Environmental factors such as temperature can shorten your battery’s useful life. We recommend that you store your battery above 41°F and below 104°F. These batteries are usually not rechargeable. They will not last forever and should be replaced every 2 to 3 years, or when the indicator light for the battery shows that it is low or out of charge. You should also periodically, as described in the instructions included with your battery, remove and test your battery to verify both the operation of the backup battery and its condition.